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ngdawg · 09-04-2006, 08:42 AM

The bad:
Eight of us go to dinner around Christmas time-last year someone suggested the Longhorn Steakhouse in their town.
Spouse and I arrive later than the others. We're seated with them in a center-of-the-aisle table, next to the server's station(the servers had to squeeze behind us to get to their port)
Waiter takes our drink order-spouse a draught, me, a frozen daiquari. He gets a bottle of beer, I get my drink in a beer mug.
Waiter takes our food orders. Several minutes later, salads come out. Four of them. Not 5 minutes later, the meals come out. Uh, where's the rest of the salads? They take back the food, bring out the other 4 salads.
Dennis calls a server over-seems bread was supposed to be put out. He brings two baskets and sets them down. In front of Dennis.
Food comes out again. Don's order is wrong. Mine is wrong.
Dennis asks for the manager. He comes out, apologizes. That's it. No 'dessert comp', no reducing the bill. We leave almost no tip on the over $200 bill and walk out.
That night, I found the 'contact us' online and go over our rotten experience. The following Monday I get a call from a Dennis at corporate, apologizing profusely for what happened to us and made me an offer: He would send me $150 in corporate gift cards and after we use them, please report our experience once again.
The Good:
The eight of us found another Longhorn and went. Our waiter introduced himself, took our drink orders and promptly came back with 8 correct drinks (without writing any down).
Bread came immediately. Our salad orders, all correct, promptly followed. Waiter asks us if there's anything we need.
Orders come out. Correctly done and wonderfully cooked to perfection. Again, waiter asked if there's anything we needed. We got more bread.
When it came time to pay the bill, I handed Dennis the $150 in cards. When the waiter went to process it all, I noticed him calling over someone. The man and the waiter came to us and asked how did we get those corporate cards-I explained what had happened(After our goofy friend Dennis looks him straight in the eye and says 'We're corporate') . He too apologized (although it wasn't his store) and handed each of us a business card, saying if we would like to come back again, call him directly and he'd hook us up.
Tip left-20%.

09-04-2006, 08:42 AM	#6 (permalink)
ngdawg peekaboo Location: on the back, bitch	The bad: Eight of us go to dinner around Christmas time-last year someone suggested the Longhorn Steakhouse in their town. Spouse and I arrive later than the others. We're seated with them in a center-of-the-aisle table, next to the server's station(the servers had to squeeze behind us to get to their port) Waiter takes our drink order-spouse a draught, me, a frozen daiquari. He gets a bottle of beer, I get my drink in a beer mug. Waiter takes our food orders. Several minutes later, salads come out. Four of them. Not 5 minutes later, the meals come out. Uh, where's the rest of the salads? They take back the food, bring out the other 4 salads. Dennis calls a server over-seems bread was supposed to be put out. He brings two baskets and sets them down. In front of Dennis. Food comes out again. Don's order is wrong. Mine is wrong. Dennis asks for the manager. He comes out, apologizes. That's it. No 'dessert comp', no reducing the bill. We leave almost no tip on the over $200 bill and walk out. That night, I found the 'contact us' online and go over our rotten experience. The following Monday I get a call from a Dennis at corporate, apologizing profusely for what happened to us and made me an offer: He would send me $150 in corporate gift cards and after we use them, please report our experience once again. The Good: The eight of us found another Longhorn and went. Our waiter introduced himself, took our drink orders and promptly came back with 8 correct drinks (without writing any down). Bread came immediately. Our salad orders, all correct, promptly followed. Waiter asks us if there's anything we need. Orders come out. Correctly done and wonderfully cooked to perfection. Again, waiter asked if there's anything we needed. We got more bread. When it came time to pay the bill, I handed Dennis the $150 in cards. When the waiter went to process it all, I noticed him calling over someone. The man and the waiter came to us and asked how did we get those corporate cards-I explained what had happened(After our goofy friend Dennis looks him straight in the eye and says 'We're corporate') . He too apologized (although it wasn't his store) and handed each of us a business card, saying if we would like to come back again, call him directly and he'd hook us up. Tip left-20%. __________________ Don't blame me. I didn't vote for either of'em.