OMG!!! I'm sorry, but that was too funny.
Of course, I'm finding your story funny because it didn't happend to me. I too had a horrible experience with U-haul, the bastards! My bf & I were moving and we were on our way to return it the next day. The truck died 2 miles away from the rental office! We called and after about a 2 hr wait, a mechanic arrived. We had missing fuses (dunno how that happened & how the truck made it through a whole day of moving
). The mechanic got the truck running & we made it to the office. We explain what happened and the clerk said not to worry about a late return fee. I get a statement in the mail from them, and they had charged the late fee! Needless to say, they got an earful that day.