Tilted Forum Project Discussion Community - View Single Post

grumpyolddude · 07-17-2006, 10:27 AM

We have a HP All-in-one printer and have used it hassle-free for a couple of years. Recently, it stopped responding and we got a message that a neccessary file was missing (at this point, I cannot say which file was referred). When I tried to re-install, HP's protocol required a complete uninstall of the rest of the software before the fresh install. Uninstall, restart, reinstall... and we get the message that the print spooler service is stopped.
Both Microsoft and HP have given me the same advice: go to Administrative services in the Control Panel and set the print spooler to automatic and restart. No luck, I get the same error message... and Adminstrative Services reports the print spooler as active!.
MSCONFIG still reports the print spooler as stopped, and I cannot seem to restart through that resource (maybe someone knows a trick?). I've performed a system recovery to a point in time when the printer was working flawlessly, but still the same result.
HP's next advice is to edit the registry, which causes me to stop and reconsider things. Other than a complete re-install of WinXP, what courses of action have I overlooked?
Printer: HP 2110v All-In-One
PC: Athlon XP, 512 ram, 20g + 40g HD (lots of free space)
User: Moderately experienced, having a major brain-fart
Mood: Frustrated, anticipating being eternally grateful!
Thanks

07-17-2006, 10:27 AM	#1 (permalink)
grumpyolddude Deliberately unfocused Location: Amazon.com and CDBaby	WinXP print spooler issue We have a HP All-in-one printer and have used it hassle-free for a couple of years. Recently, it stopped responding and we got a message that a neccessary file was missing (at this point, I cannot say which file was referred). When I tried to re-install, HP's protocol required a complete uninstall of the rest of the software before the fresh install. Uninstall, restart, reinstall... and we get the message that the print spooler service is stopped. Both Microsoft and HP have given me the same advice: go to Administrative services in the Control Panel and set the print spooler to automatic and restart. No luck, I get the same error message... and Adminstrative Services reports the print spooler as active!. MSCONFIG still reports the print spooler as stopped, and I cannot seem to restart through that resource (maybe someone knows a trick?). I've performed a system recovery to a point in time when the printer was working flawlessly, but still the same result. HP's next advice is to edit the registry, which causes me to stop and reconsider things. Other than a complete re-install of WinXP, what courses of action have I overlooked? Printer: HP 2110v All-In-One PC: Athlon XP, 512 ram, 20g + 40g HD (lots of free space) User: Moderately experienced, having a major brain-fart Mood: Frustrated, anticipating being eternally grateful! Thanks Last edited by grumpyolddude; 07-18-2006 at 06:29 PM..