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sort of along the same lines, the last time my gf took her car to our local JL, she was told of a special deal that the "BEST" oil change was on sale for the price of the "CHEAP" package, so she went ahead and got it done. Well her next trip in she pulled in said change the oil told them no to all their extra services and when it was time to pay up she was quoted a price almost 3X what the oil change was listed, when she asked why they told her well we just do the last service you had done. She complained to the manager and was told that she was to inform them at the time of service what she wanted done and they were not willing to rectify their mistakes. She paid up and came home and promptly called the district manager and he was all too happy to fire the service manager as he had gotten many complaints for such similar snow jobs, and we just got 6 free oil change coupons and a hand written apology from the DM.
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Spank you very much
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