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Originally Posted by Cynthetiq
actually has nothing to do with the property, the lines belong to the phone company. call the phone company on your friend's phone, let them know you are having a problem with your phone line. You pay for your phone line, they are responsible for upkeeping your lines tot he demarcation point which is the entry point to your apartment. (that's where the wire insurance comes into play which is worthless)
You are paying for service, they are required by law to fix it in a timely fashion.
If you wait for the management company I can almost 100% guarantee you that they will tell you to call the phone company yourself.
If for whatever reason the phone company doesn't have right of way to get to the phone box, then they will arrange with the manager themselves. Stop wasting your time and money.
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I'm definitely getting the ball rolling on this tomorrow. I didn't even realize that this was going on until late Sunday night (I don't receive many calls on my home phone). Last night I tried fiddling with my phone, and today I tried plugging in a different phone.
What was it you mentioned about wire insurance? When I was setting up my phone service after I moved here, the person from the phone company basically said not to bother with line insurance since it wasn't my responsibility to fix problems with the line, anyway.