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On the crying thing... don't think I'd care in this case. If somebody had died, if somebody was sick, if somebody had rung up 10000 on her credit card - that'd be different.
Mouse/PC problems - no, I don't give a damn in this case. I have zero tolerance of those who won't try to learn. If I am expected to know a bookshelf (plus keep updating that knowledge) then the average user can expect to have to learn a couple of basic points every now and then.
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