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Seriously, I don't think that you guys understand the point I'm trying to make here. The operator thought the kid was playing with the phone. She didn't take him seriously, almost certainly (IMO) because of his age. All I know of the training is that it's there, but I would assume that someone calling and not saying anything would elicit a response. The question isn't the training but why it broke down in this case. The operator fucked up. Period. I completely agree with that. It should never happen and hopefully never will again. I just happen to disagree that she should go to jail for it. Read my previous comments. She and the city are civilly liable, but you shouldn't put her on trial because she did her job poorly. If that were the case, there would be lots of doctors in there with her since I don't see much of a difference between thinking this kid was screwing around and missing the big spot on the chest xray because it's under a doctor's thumb.
BTW - if your throat is cut to the point that you can't talk, don't bother call 911. Unless it happened in the ER with the doctor at the ready, you're dead.
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