I haven't noticed this mentioned yet, but in the CNN print article, it says that the boy called initially and was asked if the operator "could speak with an adult." Somehow at that point the call ended and no one was sent. Then he called again 3 hours later and got this 2nd woman who "scolded" him. I think the first woman is just as much to blame as the 2nd. If a kid calls saying his mom's passed out and hurt, wouldn't you think of the fact that there may not be an adult to talk to and subsequently send at least a cop to check on the situation? I think that when it's obviously young children, there should be some sort of obligation to send at least an office to guage the seriousness of the situation in case the child get intimidated on the phone and is unable to convey the seriousness of the situation.
http://www.cnn.com/2006/US/04/10/cal....ap/index.html - CNN article.