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Originally Posted by ShaniFaye
Can someone explain to me what someone at starbucks does thats any different that going to Dunkin Donuts? Why should someone who pours coffee at starbucks get a tip and someone at dunkin donuts not?
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They do a better job keeping rats & flies out of the pastry cabinets?
Seriously though, I agree. Tipping is engrained in society at many levels (exec bonuses, political contributions, payoffs) yet much exists without written rules and so can be difficult to understand. It's often associated with underhandedness: Unreported, untaxed, undocumented.
Kutulu, remember that people ordering are generally presented with advertising that says "free delivery" (or $1/2/3...) That's the expectation, along with an assumption that the merchant compensates the delivery people in some way. The reality is at the borders yet the consumer has to learn through nudging or word-of-mouth.
I would be more comfortable if ads said something like "be sure to tip the delivery dude. We don't pay squat." Won't happen though, so just as with in-restaurant food service, establishments will continue to pay the minimum to attract people who assume their next paycheck is based on charity. And we have to pay or risk "bonus toppings." Is doesn't surprise me people are often resistant to the concept.