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As someone who is "mentally disabled", I learned long ago to ignore people when they are using terms like "deaf" to refer to me in a hurtful way. I think it'd be a lot easier to teach this technique to others who face this sort of behavior, than to somehow change the way mean people behave, in a direct manner. Like they say... ignore the monster and he disappears. But, possibly easier said than done.
As for this guy.. well.. I don't think there is really enough information to judge a good solution to his problem, but I agree his sister should be proactive towards finding one. It really depends on what his needs are and what kind of resources are available, etc. Public transit might be a good option, for instance.
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"There are finer fish in the sea than have ever been caught." -- Irish proverb
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