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We're not in Kansas anymore.
I just burned my last 2 hours fixing a Sprint billing error that resulted in them suspending our service. Business account, no warning, and payment is automatic. They have my charge account as well as business checking auto-deduct. What else can a guy do? My attempts to resolve things by phone were going nowhere. Bouncing between agents and supervisors, one knows plans but not billing, the next who knows the reverse, nobody really pulling things together and all assuming it's our fault. After an hour I called the dealer who was able to intervene and make things right.
Sprint somehow "lost" our data plan which put us over $500 for the month. The system just puked out a suspension without any review of usage or billing history. Marvelous. I asked them what else I can do to ensure this won't repeat in the future to which they responded I'm already doing it. Great confidence builder.
Billing departments... sigh... short of death or dismemberment the worst way to burn an already busy Friday.
/vent
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There are a vast number of people who are uninformed and heavily propagandized, but fundamentally decent. The propaganda that inundates them is effective when unchallenged, but much of it goes only skin deep. If they can be brought to raise questions and apply their decent instincts and basic intelligence, many people quickly escape the confines of the doctrinal system and are willing to do something to help others who are really suffering and oppressed." -Manufacturing Consent: Noam Chomsky and the Media, p. 195
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