|
JumpinJesus,
Chances are that when you were on AT&T, you had one of the old TDMA phones. Coverage was pretty abysmal for that to begin with, since they were pretty much the only major TDMA carrier left.
That doesn't, of course, explain the customer service problem. Bad customer service is definitely a problem I haven't had with them before. A major part of my job consists of dealing with various wireless companies' customer service departments for any number of issues, and from what I've seen (and heard from others in the business), Cingular is head and shoulders above the rest. The very fact that 95% of the time you get someone who speaks English puts them ahead of the pack, and even then they tend to be the most helpful. They know more about their systems than most, and they're more willing to help you out.
Maybe the problem you had was tied to the AT&T/Cingular switchover? I'm not really sure.
Disclaimer: I don't work for Cingular. They're just one of various companies that pay me to sell their phones, which means I need to know the field.
|