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It's funny that I was just discussing with a colleague today the phenomenon of people who somehow manage to miss the speaker. This annoys the drive through staff, since it means that we have to fill the order at the window.
Speed of service is a huge deal at Tim's. Our target time for service in the drive through is twenty seconds at the window. Technically there's an overall target time as well, but window time is the one that counts. If you miss the speaker and we have to fill a large order at the window, we're looking at two to two and a half minutes. That's our whole hour shot. Fortunately I have no seniority at the new store, but at the old one it meant that I was the one who got shat on by the manager.
How exactly one misses the speaker, I know not. It's a four foot tall rectangular box jutting out of the ground. There are eight foot tall menu boards flanking it. Theoretically, anyone travelling in the drive through lane is going 5-6 mph at the most. And yet...
We also had a woman today who came through the drive through with absolutely no voice. I mean that literally, she could not speak for whatever reason, yet she still attempted to order at the speaker and was very annoyed that we couldn't divine her order.
Her passenger sat silently throughout the whole affair.
That's just today. I'm going to go take a nap now, but maybe later I'll recount the tale of 'pee guy', possibly the best/worst retail story I've got.
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I wake up in the morning more tired than before I slept
I get through cryin' and I'm sadder than before I wept
I get through thinkin' now, and the thoughts have left my head
I get through speakin' and I can't remember, not a word that I said
- Ben Harper, Show Me A Little Shame
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