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Answering 911 and other calls from the public, I seem to talk to a moron at least once a day. Some of my favorites:
Me: 911, what is your emergency?
Caller: My phone doesn't work
Me: What is your phone number?
Caller: 555-8565
Me: (Noting that this is the number she called from) Then how did you dial 911?
Caller: (silence followed by) Well, it didn't work a few hours ago
and
Me: Police Dept
Caller: I want you to get rid of a racoon living under my porch
Me: We don't remove wild animals. You need to call a pest removal company.
Caller: You mean I have to pay to have this thing removed?
Me: Yes
Caller: I know you have a way to get rid of these things.
Me: Yes, we shoot them but that is only done for sick or injured animals and not when they are under your porch.
Caller: (Getting angry) It is on my property and I don't want it there. What gives it the right to enter my property and go under my porch?
Me: That is why they call it wild life.
Caller: Okay, bye.
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A little rudeness and disrespect can elevate a meaningless interaction to a battle of wills and add drama to an otherwise dull day. Calvin
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