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Originally Posted by Sgoilear
At a Barnes and Noble working at the info center in the center of the store:
The Lady: "Excuse me, I'm looking for a book."
Me: "Ok. Can you tell me the title or who wrote it?"
The Lady: "Ummmm....no. I forgot. It has a red cover though and it turns out they were twins at the end."
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I've worked for Barnes & Noble for two years so I share in your pain:
Customer: Do you have a copy machine?
Me: Sure, just give me a second to change the sign outside from Barnes & Noble booksellers to Barnes & Noble Photocopiers.
Customer: Last week there was a book on display right here and now it's gone - I don't remember who wrote it but I think it's about the history of this big event.
Me: Sure, that books is 4 floors down and on your left - right across from the fiery blaze.
Customer: Do you think they'll have this book at the library/Borders/Amazon.com/etc.?
Me: No of course not - that copy in your hand is the last one ever made.
My Job is all customer service and problem solving so I'm not verbally attacking every ignorant customer but it just amazes me how many people are willing to associate a brand name with comfort and let random strangers think for them.