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If you pay, you won't see your money again. Paying the bill is as good as an admission.
If you want to dispute this, you need to be tough as nails. You have to be ready to do without their service, for one. You may lose it. You may not get it back. These people will play hardball here; it's what they're paid to do and this is their game you're playing. If you want to get anywhere you have to be able to stand up to them, which means you have to be ready to walk if it comes to that and you have to be prepared for the possibility that they'll do the same.
You also need to document everything. If it's not on paper, it doesn't exist. This includes but is not limited to notes taken during every phone conversation, copies of any and all written correspondence (sent certified because then you know when it was received) and any and all relevant bill statements.
Don't get too upset at the reps. You have to remember two things when you call. The first is that the person you're talking to is not T-Mobile. That person did not bill you and doesn't get your $300. They're an employee of the company (might even be contracted) and are just doing their job.
The other thing to remember is that these people most definitely take a guilty until proven innocent approach to disputes. They see many calls every day from people looking for a way to scam the system or get free stuff. You'd be surprised how often people call in just looking for a discount. The fabrications that these people make up are sometimes absurd, but it can also be heard to seperate a legitimate dispute from all the bullshit.
So keep your cool. Calm but firm is what will get your voice heard.
Having said all that, before continuing the dispute I would suggest you take a good look at your sister's phone usage. Cellular phones carry a unique identifier (it's called an electronic serial number or ESN) that allows the cellular carrier to identify them. This is necessary, since the carrier has to know which phones are where in order to know how to route calls. A side effect of that is that it's very difficult to scam the system in the way that you're describing. In order for someone to make calls to be attributed to your sister's bill without using her phone itself, that someone would have to figure out a way to spoof the ESN and would also need your sister's number. In the even that the individual did spoof the ESN, the phone company techs would know when looking at their records, because it would be registered in two seperate cells. I don't know if it's possible to spoof an ESN and I don't know what sort of counter-measures the carriers have in place in the event of two identical ESN's; but the whole thing would seem to suggest that either someone went to a lot of trouble to make calls on your dime, or that your sister's phone was actually used for the calls (in which case you're responsible for them).
I'm not saying your sister's lying, understand. But she is a single mother. It's not inconceivable that one of the kids got into trouble. Look inside before you look outside.
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I wake up in the morning more tired than before I slept
I get through cryin' and I'm sadder than before I wept
I get through thinkin' now, and the thoughts have left my head
I get through speakin' and I can't remember, not a word that I said
- Ben Harper, Show Me A Little Shame
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