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Originally Posted by shakran
you have a solder join that's cracked. You'll need to pop the cover and resolder it. This WILL void the warranty if there still is one.
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Ditto. Not hard to do, but if you screw it up, you can't call the company for support.
If you've never soldered before, I'd advise you find something to practice on first. It's not hard to get the hang of, but you don't want your first attempt to be important.