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I'm not sure that you can sue for what didn't happen.. .potential loss of business is a didn't happen.. you can generally only sue for what did happen...
As for being offended by a word - that doesnt really seem to be suffering much... it wasn't directed at her...
Are you still doing business with this company? If you are that offended - send back the shipment.
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Free your heart from hatred. Free your mind from worries. Live simply. Give more. Expect less.
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