Tilted Forum Project Discussion Community - View Single Post - Help me convince T-Mobile...

Sultana · 03-01-2006, 08:36 AM

I do appreciate you guys adding to this.

We have decided to pay enough to keep our service on ($700+), but to continue to try to get a hold of the corporate office. I depend on the cell for business calls, and I just cannot be without it.

I'm frustrated and weary. They say they can track more than one way to say the calls came from and to that phone. All I have is 3 or 4 years of customer history to show that this number has never come up in any way before during all that time, and that this event is completely atypical of my entire history with them. That's not enough for customer service. They offered to take $10 off my bill. Insulting.

So now I gotta try to figure out how to go about talking to someone with initiative, intelligence, and the desire and authority to help me at the Corporate office. Frankly, I'm not hopeful, in fact I'm pretty darn discouraged.

But once again, I really do appreciate the input from folks here! Thank you!

03-01-2006, 08:36 AM	#17 (permalink)
Sultana Falling Angel Location: L.A. L.A. land	I do appreciate you guys adding to this. We have decided to pay enough to keep our service on ($700+), but to continue to try to get a hold of the corporate office. I depend on the cell for business calls, and I just cannot be without it. I'm frustrated and weary. They say they can track more than one way to say the calls came from and to that phone. All I have is 3 or 4 years of customer history to show that this number has never come up in any way before during all that time, and that this event is completely atypical of my entire history with them. That's not enough for customer service. They offered to take $10 off my bill. Insulting. So now I gotta try to figure out how to go about talking to someone with initiative, intelligence, and the desire and authority to help me at the Corporate office. Frankly, I'm not hopeful, in fact I'm pretty darn discouraged. But once again, I really do appreciate the input from folks here! Thank you! __________________ "Love is a snowmobile racing across the tundra and then suddenly it flips over, pinning you underneath. At night, the ice weasels come." - Matt Groening My goal? To fulfill my potential.