Sage

Yeah, if you call them ask for the retentions department. Those are the people who are responsible for keeping customers. They'll dance with you, for sure, so be prepared to spend a while on the phone, but don't back down and keep waffeling until you get what you want. They can give you as much or as little service as you're prepared to settle for, so don't settle!

Oh, and about all the legal stuff- I liked the idea of sending letters to the BBB and the higher ups within the company. You didn't make the calls, there's NO REASON you have to pay the bill- NO REASON AT ALL. Don't listen to anyone who tells you different! Keep pushing and pushing until you get them to do what you want. You're the customer, they need your money to stay in buisness. Make them earn it.

Oh, and PS- Martel said this to me in response to when I was talking with Sprint, renegotiating my contract- Make sure you get your time's worth for this. If you've spent six hours total working on all this stuff (getting fraudulent charges removed, etc) and you'd make $400 if you spent six hours bellydancing... well then, your new contract with them should reflect that. You are important and your time is money- make sure you get "paid" for the time you spent dealing with them!

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