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Originally Posted by maleficent
...Umm.... sweetheart, if you stopped talking long enough to listen and run your freakin' mouse as much as you run your freakin' mouth, you might actually get it. ...
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First off, HAHAHAHAHAHA!!!
I am going to have to use that one!
And yes, in stressful environments it is normal to cry at work. What you have here is someone who has been enabled by her co-workers. They allow her to do that, and when she asks for a reference for her next job, the reference will be "Crier."
I have cried at work, but please understand the work environment I am in. It is not normal, and is a signal to everyone that I am in trouble and I need help.
How Do I deal with criers? Easy. Give them 5 minutes to sort themselves out, ask if they need anything, and explain the situation in a positive way.
Maybe this girl was overwhelmed by something you find very elementary. I suggest taking the approach of "Look how this software package can improve your work environment" instead of "You have no choice but to use this software."
I think this girl has to look at it differently, that's all.
And someone once told me : "All behavior is rational." This girl has a good reason for acting like this, in her mind. It is up to you to find it...