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I usually ask them who they are talking to and what makes their call so important right then. I then start up a one-sided banter with them if they ignore me. I have no scruples and I guess I just need to get my ass kicked so I'll shut up. I'm sure it will happen one day. I have found that a certain amount of boldness usually backs people down, especially when they're in the wrong!
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If you're wringing your hands you can't roll up your shirt sleeves.
Stangers have the best candy.
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