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Monday night, Bob used Earthlinks web-based email and all messages and attachments were perfectly displayed. He then opened outlook express, and the messages were scrambled as previously described. Bob sent himself a message with images from outlook express. He opened the messages with web mail to find them equally scrambled.
The problem seems to be in outlook express' encoding/decoding of non-text content. I've contemplated telling Bob to re-install ME on top of the old install. Maybe that would repair the damaged part of the program?
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"Regret can be a harder pill to swallow than failure .With failure you at least know you gave it a chance..." David Howard
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