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I'm sorry, it seems I'm not being clear enough.
The issue has nothing to do with the phone being stolen. It's just that the phone being stolen, and my immediate, subsequent action brought the fraudulent calls (made before the phone was stolen) to my attention.
It's the fraudulent call's charges I am trying to resolve. I had the phone's service was cancelled within 30 minutes of it being stolen. So no phone calls could have been made at that point. So no charges were incurred after it was stolen.
I've talked to T-Mobile again (rather, the hub did). We got yet another story, that the dispute is still being reviewed. Completely, 100% opposite of what I was told last time. They are still refusing to provide documentation for anything we are being told for any of the phone calls--wait, we did get a case number or something like that...so that's helpful. But still, it's extremely aggrevating how we get a completely different song and dance every time.
Will be calling back today.
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"Love is a snowmobile racing across the tundra and then suddenly it flips over, pinning you underneath.
At night, the ice weasels come." -
Matt Groening
My goal? To fulfill my potential.
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