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Did your sister report the purse as stolen to the police? If so, obtain a copy of the report which should state the date and time of the theft. That should be your proof to T-Mobile that the phone was not under the control of an authorized user. It may help get the charges removed.
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A little rudeness and disrespect can elevate a meaningless interaction to a battle of wills and add drama to an otherwise dull day. Calvin
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