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First, you must put your dispute in writing and mail it (certified) to the billing inquiries address on your statement. This protects your rights. Phone calls and emails do not.
From the point at which they receive your dispute, they must acknowledge it in writing and they must investigate it and report the results, also in writing.
If they determine that the disputed amount is legitimate, they can take action to collect it, but they have to tell you in writing why they think your dispute has no basis.
Basically, if they can prove the calls were made from her phone, then they are legitimate. You have a responsibility to control your own stuff. Since the phone has been stolen, and they have been notified, no charges after the theft should hit your bill.
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DEMOCRACY is where your vote counts, FEUDALISM is where your count votes.
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