Tilted Forum Project Discussion Community - View Single Post - Help me convince T-Mobile...

Sultana · 01-18-2006, 05:06 PM

To try to make a long story short, I have a 2,500-minute family cell phone plane (for 3 people) with T-Mobile, nearing the end of a 2-yr contract. On last month's bill I saw a recurring number (incoming and outgoing calls) on my sister's phone that used up 2,120 of our minutes (I saw this just after my sister's purse was stolen, I was calling to disconnect service to her line). We didn't know this happened until we got the bill, and so between the 3 of us we used up many more than our alloted minutes, to the tune of $300-ish.

My sister swears up and down she didn't call that number, she doesn't know it at all, and I believe her. She's a single mom with 3 small kids, works full time, and can't even have her phone on during work hours (she works full-time). We haven't gone over our minutes in a very long time, it just doesn't make sense.

I contacted T-Mobile that very hour, and was told that a billing dispute was filed for me, and that I'd get an email within 3 business days telling me what they were going to do about it. I never was contacted, and in the meantime my bill went overdue. I waited a full week, and then contacted them again. Was basically told that they didn't consider it a viable dispute, so no action was taken, not even to tell me that! After a bit more stupid run-around, I *finally* spoke to a CS "manager" who basically told me that because they can id the serial number of the phone my sister uses to those calls, they weren't going to credit my account.

Now, I know somehow someone was using her line...I know those calls were attributed to her phone, that's why they are on her part of the bill! I don't know how that can happen, but it did.

I am pissed off at T-Mobile's CS, and I *don't* want to shell out a couple hundred $ because some low-level dunderhead can't see that I've been scammed (that number has never appeared on my bills, we've never gone over, this is all very unusual activity, etc.). They keep saying, "We can't pull up more than two month's worth of activity on our computer systems, so we don't know if this number's been in use for your account before that." Hello, it's not my fault they have a bad system!

My sister called the number, it's a Sprint carrier and has been temporarily disconnected...

I have to get this resolved ASAP. Any ideas or input would be greatly appreciated.

01-18-2006, 05:06 PM	#1 (permalink)
Sultana Falling Angel Location: L.A. L.A. land	Help me convince T-Mobile... To try to make a long story short, I have a 2,500-minute family cell phone plane (for 3 people) with T-Mobile, nearing the end of a 2-yr contract. On last month's bill I saw a recurring number (incoming and outgoing calls) on my sister's phone that used up 2,120 of our minutes (I saw this just after my sister's purse was stolen, I was calling to disconnect service to her line). We didn't know this happened until we got the bill, and so between the 3 of us we used up many more than our alloted minutes, to the tune of $300-ish. My sister swears up and down she didn't call that number, she doesn't know it at all, and I believe her. She's a single mom with 3 small kids, works full time, and can't even have her phone on during work hours (she works full-time). We haven't gone over our minutes in a very long time, it just doesn't make sense. I contacted T-Mobile that very hour, and was told that a billing dispute was filed for me, and that I'd get an email within 3 business days telling me what they were going to do about it. I never was contacted, and in the meantime my bill went overdue. I waited a full week, and then contacted them again. Was basically told that they didn't consider it a viable dispute, so no action was taken, not even to tell me that! After a bit more stupid run-around, I finally spoke to a CS "manager" who basically told me that because they can id the serial number of the phone my sister uses to those calls, they weren't going to credit my account. Now, I know somehow someone was using her line...I know those calls were attributed to her phone, that's why they are on her part of the bill! I don't know how that can happen, but it did. I am pissed off at T-Mobile's CS, and I don't want to shell out a couple hundred $ because some low-level dunderhead can't see that I've been scammed (that number has never appeared on my bills, we've never gone over, this is all very unusual activity, etc.). They keep saying, "We can't pull up more than two month's worth of activity on our computer systems, so we don't know if this number's been in use for your account before that." Hello, it's not my fault they have a bad system! My sister called the number, it's a Sprint carrier and has been temporarily disconnected... I have to get this resolved ASAP. Any ideas or input would be greatly appreciated. __________________ "Love is a snowmobile racing across the tundra and then suddenly it flips over, pinning you underneath. At night, the ice weasels come." - Matt Groening My goal? To fulfill my potential.