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The vast majority of doctors are highly knowledgeable and helpful. A small minority of doctors are incompetent or suffer from personal problems. Unfortunately, that small minority tends to get more publicity due to the horror stories they produce. And yes, it is very difficult to get rid of those doctors.
As far as those "stats", it's not even worth addressing since we all know you can get stats to say anything you want and that's clearly the case here.
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