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Originally Posted by ajpresto
Even if they did that, which they shouldn't, but even if they did, you can just hang up on them. Don't worry about offending people. It's not worth it.
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Don't start out offending though... You can catch a lot more flies with honey than youc an with vinegar... When you call - be polite, be respectful and ask nicely.
Ask them if the rear window was replaced... sounds like it was only they didn't charge you for it... Maybe it was broken by accident on their part...