I'm not surprised really. This was on the cards for a long time - and we had early reports of it.
I have no problems with Indians. Urrr... well ok, sometimes I have moments of cultural frustration with recent migrants - but generally speaking, I'd prefer to deal with a smart Indian than a stupid person of another nationality, and vice versa.
In this case we're getting people who are paid to follow a script though.
I'm a little less keen on companies that outsource services - particularly those who employ cold callers to sell me stuff. (I usually hear from Indians in this situation).
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