When things are as bad as you describe I'd first scan for anything unnatural. If it passes viral and spyware scans then something is wrong with Windows itself. You may have to do a recovery install, but I wouldn't want to try that if it may be infected. With a user system like you describe I suspect something besides or in addition to Windows problems.
Knoppix & f-prot are a very good boot bootcd a/v combo.
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There are a vast number of people who are uninformed and heavily propagandized, but fundamentally decent. The propaganda that inundates them is effective when unchallenged, but much of it goes only skin deep. If they can be brought to raise questions and apply their decent instincts and basic intelligence, many people quickly escape the confines of the doctrinal system and are willing to do something to help others who are really suffering and oppressed." -Manufacturing Consent: Noam Chomsky and the Media, p. 195
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