All I can say is if it happened to me, I'd be pissed as Hell being on there for 15 minutes while employees thought it was a joke. Even if 15 minutes doesn't seem long, it does when you are in a bad situation.
And then to add insult by wheeling him out through the store's main doors (that was the version I heard) and not at least threw the more private back doors, that seems a bit much also.
I think Home Depot's employees handled it very badly, and as being on the clock the company should have some policy for aiding customers that are in embarassing situations without adding to their pain. It's obvious noone at Home Depot cared about this man's pain.
Would I sue? Depends I would talk to Home Depot and express my displeasure with the way this was handled and expect some form of appology (and not necessarily monetary), and from their reaction and how they treated the situation.
If they treated it poorly, blew me off and acted like it was no big deal, then by all means I'd get a damned good lawyer and go after them, for all I could.
However, if they listened and agreed that this was handled poorly and appologized saying that policy would change and this was not the way they do business, then I'd walk away. Because all someone can do is admit to a mistake, appologize and try to make sure something like that doesn't happen again.
As for public bathrooms, sometimes you just have to go, it's an emergency, now I agree always wipe the toilet seat first, and flush it, and if the company has those paper seat covers use them. Maybe even practice that squat where you don't really have to touch the seat.
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I just love people who use the excuse "I use/do this because I LOVE the feeling/joy/happiness it brings me" and expect you to be ok with that as you watch them destroy their life blindly following. My response is, "I like to put forks in an eletrical socket, just LOVE that feeling, can't ever get enough of it, so will you let me put this copper fork in that electric socket?"
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