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While I'd certainly be pissed, and I agree that practical jokes should never include physical harm, Home Depot is NOT at fault. I really doubt that anyone's job description includes helping patrons in their bathroom duties. If I were a cashier and I heard "help" from the bathroom I'd probably think it was someone playing a practical joke on ME. Honestly tell me that as a cashier at a business if you heard "uuuunnnn hellllp!!" from the bathroom you'd immediately stop checking people go out and see what was going on? Or would you wait a few minutes? 5 ? 10? They called the ambulance after 15, so that means the cashier waited less..
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