Originally Posted by hrandani

Geek Squad, like a lot of people above have said, are brutally incompetent or average techs who couldn't find a better job.

My experiences with them are typically when people who know me or my parents get ahold of me to repair the damage they did + the original problem. I've seen them charge 300+ dollars for really menial things, too.

So with this in mind, a friend called in who had moved to another city and asked where to go, and after some minimal internet research I ended up recommending a local shop who then attempted to screw them for more than the cost of the computer.

They ended up mailing it to me, and it was a relatively simple error again compounded by the tech's fuck-ups.

So at least with Best Buy you know what you're getting and there's someone you can complain to.

I've talked to Geek Squad guys before and even though they charge the money for the software they actually end up using the same free stuff off the internet everyone else does; spybot, ad aware, hijackthis etc.

All that software is crap, I ended up deleting it off most machines after some tests, it is absolutely worthless.

Almost as bad as that norton 2005 security stuff. Yech.