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I've had to move out of another room in my house because the landlord assumed it would be free and promised it to the new tenant, even though there is nothing in the contract to say anyone will have any specific room and we all pay the same rent. I have now had to pack up and move all my things out of two different reasonable sized rooms and back into the smallest room twice- in other words, moved all my things four times since the start of September.
I was supposed to receive a parcel on Friday. I just missed the post, but immediately phoned the delivery office to arrange to pick it up by Local Collect the next day. I phoned all Friday- it rang and rang, and no one answered the phone. Same thing happened Saturday and Monday. On Monday I then went to the post office to see if they could help. They told me to complain. The complaints department sent a message to the delivery office asking them to send my item by Local Collect. It didn't arrive Tuesday. I phoned up the post office on Wednesday and they still hadn't received it. I phoned the complaints department again. They took all my details and promised to track it for me. They found out it was marked as being sent to the PO on Wednesday, so I walked all the way to the PO again. It still wasn't there. I have now spent five working days trying to get in touch with the delivery office, made two official complaints, walked over half an hour to the PO three times, been told by several PO staff that the office is absolutely useless and often takes three weeks to send an item by a Local Collect service that's supposed to be there the next day. I've paid over £10 for the delivery service too.
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