Okay... and now for something completely different...
Insight from an actual Kroger employee.
I've been working at the most interesting place now for almost 3 months. This place just happens to be a Mid-South division Kroger (and, to the OP, may I ask where you live, Kroger is more division-baserd than anything). The kicker is that it is at the crossroads of Kentucky's largest campus (UK), the ghetto, and the richest part of town. So, coming into our store not only guarantees a unique shopping experience, but also the sincere apology of managers because about half of our employees have issues. However, the current management can't fire half of the people because of the damn union (I don't understand why a union is needed for a place where the most an employee can make is 14 bucks an hour (store manager)), so we have to put up with them. Let me give you a couple of employee character profiles:
Alonzo: An ex crack addict who has a 5 year old son. He's a good guy, but is really strange.
Kelly (a.k.a. Satan): The schedule woman. Looks like someone ran her face through the "strong" setting on the coffee grinder, and sucks at making the schedules. She is in charge of making sure that at least 1 crazy person is on the front end ("front end" is a grocery store term for cashiers, baggers, and customer care) at all times (and we don't close), and that the crazy people (who don't do any work) aren't countered by a competent employee.
Ann: If you looked up "fucked up" and "ass-ugly" in the dictionary, you wouldn't find her picture, because the book would be recalled for health reasons. She hasn't taken a bath for years I think. She's got 3 huge dogs, an opossum, and a shitload of rats living at her house, which has no water. She buys a large bag of dog food a day, and holds up the line asking everybody who has ears whether she should buy the store brand or the brand name. She's been working at Kroger for more than 10 years, and makes 10+ an hour.
This is just a taste of what I and all of the other half-normal people at work have to put up with on a daily basis. So, I hear the kind of stuff your wife heard quite a bit. There's no excuse for it, just the inefficiency of the Kroger corporate system. I'll go into detail on that later, but I'm too tired to sink into that subject at the moment.
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"I'm telling you, we need to get rid of a few people or a million."
-Maddox
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