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Its refreshing to see a customer service rep resolving an issue a customer has as quickly and efficiently as possible. Unfortuntately your experience bucks against the norm nowadays.
For instance -- went into the Sprint store to upgrade my phone during my lunch one day. That's it -- all I wanted to do was buy a better phone. 2 hours later I'm finally able to plunk down my $300 bucks and they didn't even have time to activate it. I had to do that online.
* I need to stop talking about this -- getting angry all over again.
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I've yet to dephile myself...
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