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I worked at that chain before for 4 years. I would never have said anything like that to a customer. It's just too heavy to throw into a 'small-talk' conversation. However, maybe she is still grieving or maybe she's bitter and wants people to feel sorry for her. I've worked with both types of people. One lady I worked with had every ailment in the book. She would constantly tell customers about her diabetes, high-bnlood pressure, high cholestrol, and so on relating it to products they would buy. Needless to say, many people tried to avoid her all together.
The only situation I can think of similar that may have made my customers uncomfortable is after my dog died. Everytime someone came through with dog food I would start crying or become upset. It's a trigger. However, that was only for a couple days and then you get used to seeing the stuff.
I don't know what I would've done in that situation. I probably would have just said sorry to hear that and go on my way. Of course, I would try not to go through her line again.
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Whatever did happen to your soul?
I heard you sold it
Choose Heaven for the weather and Hell for the company
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