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Old 10-20-2005, 12:46 PM   #83 (permalink)
Cynthetiq
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Location: Manhattan, NY
Quote:
Originally Posted by xepherys
I wonder if Southwest has written policies in view at the airport terminal, ticketing counter or on the ticket itself outlining this policy. If not, I think SW is SOL, and at a BARE minimum owes her a complete refund, including the money from the first leg of the flight.

Sure, it's their right, but it's also their responsibility to inform customers what the rules are.
those rules don't need to be written in plain view. there's only a few laws on the books that require such postings and even include what font and size they are required to be in. there's lots of rules that they foist upon their cusmtomers that they don't know about until they read the fine print on the back of their ticket that directs them to their website for a full disclosure statement.


Southwest contract of carriage
http://www.southwest.com/travel_center/coc.pdf

I don't think that there is a sign big enough to have all this information on it.

Quote:
Comfort and Safety - Carrier may refuse to transport or remove from the aircraft at any
point any passenger in the following categories as may be necessary for the comfort or
safety of such passenger or other passengers:
SOUTHWEST AIRLINES CO.
CONTRACT OF CARRIAGE – PASSENGER (SIXTH REVISED)
Page 10
(1) Persons whose conduct is or has been known to be disorderly, abusive, offensive,
threatening, intimidating, or violent, or whose clothing is lewd, obscene, or patently
offensive;
NOTE: Carrier will not refuse to provide transportation to a qualified individual with
a disability solely because the individual’s disability results in appearance or
involuntary behavior that may offend, annoy, or inconvenience crew members or other
passengers.
(2) Persons who are barefoot and over five (5) years of age, unless caused or necessitated
by a disability;
(3) Persons who are unable to occupy a seat with the seat belt fastened;
(4) Persons who are unwilling to comply with seating requirements under Carrier’s
Customer of size policy as specified in Article 15.G;
NOTE: Carrier’s failure to enforce or willingness not to enforce its Customer of size
policy for a passenger traveling on a given flight does not preclude Carrier from
requiring such passenger to purchase two seats on a subsequent flight.
(5) Persons who appear to be intoxicated or under the influence of drugs;
(6) Persons who are known to have a contagious disease;
(7) Persons who refuse to comply with instructions given by Carrier’s Employees or
representatives prohibiting the solicitation of items for sale or purchase, including
airline tickets, passes, or travel award certificates;
(8) Persons who have an offensive odor, except where such condition is the result of a
disability;
(9) Persons who wear or have on or about their persons concealed or unconcealed deadly
or dangerous weapons; provided, however, that Carrier will carry passengers who
meet the qualifications and conditions established in Transportation Security
Administration Regulation, 49 C.F.R. § 1544.219;
(10) Prisoners (i.e., persons charged with or convicted of a crime) under escort of law
enforcement personnel; other persons (i.e., non-prisoners) in the custody of law
enforcement personnel who are being transported while wearing manacles or other
forms of restraint; persons brought into the airport in manacles or other forms of
restraint; persons who have resisted escorts; or escorted persons who express to
Carrier's Employees an objection to being transported on the flight;
SOUTHWEST AIRLINES CO.
CONTRACT OF CARRIAGE – PASSENGER (SIXTH REVISED)
(11) Persons who have misrepresented a condition which becomes evident upon arrival at
the airport, and the condition renders the passenger unacceptable for carriage;
(12) Infants fourteen (14) days of age or younger, unless approved for carriage in writing
by an attending physician; or
(13) Persons who are unwilling or unable to abide with Carrier's non-smoking rules.
The fare of any passenger denied transportation or removed from Carrier’s aircraft enroute
under the provisions of Article 10 will be refunded in accordance with Article 90 of this
Contract of Carriage. The sole recourse of any passenger refused transportation or removed
enroute will be the recovery of the refund value of the unused portion of his or her ticket.
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Last edited by Cynthetiq; 10-20-2005 at 12:49 PM..
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