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Trouble Ticket/Issue Tracking system?
Just putting out the fingers.
I'm looking for an open-source or low cost ticketing solution for a customer who has daily interaction with 10-20 customers. Low volume, but possibly complex transactions and issues.
Primary users will be agent and management for now, but may later include end-users.
It should have multiple user levels and web access to everything but install/maint.
I'm familiar with Remedy installs but this is for a small customer with relatively simple requirements. I'd start throwing something together but that means months of tidying up. Much better would be some semi-popular package that's evolved since I last looked.
Anything hot out there?
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There are a vast number of people who are uninformed and heavily propagandized, but fundamentally decent. The propaganda that inundates them is effective when unchallenged, but much of it goes only skin deep. If they can be brought to raise questions and apply their decent instincts and basic intelligence, many people quickly escape the confines of the doctrinal system and are willing to do something to help others who are really suffering and oppressed." -Manufacturing Consent: Noam Chomsky and the Media, p. 195
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