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Originally Posted by powerclown
You might write an email or snail mail to a Higher Up at United. .
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Start with the customer service desk (though that only gets you miles... Dear United/US Scare, I'm pissed and I'll never fly you again. Dear customer, thank you for writing, here's 1000 miles for your trouble) but copy the letter to people in higher positions... You shoudl be able to get names from the website.