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I've been on the waitstaff/service person end and have said a rude thing twice. But no more. I think encountering people like that as a younger person helps you avoid becoming one as an older person. And by LPM's measured and decent response, she's not going to be part of the problem, but part of the solution.
Have a bad day. Go write about it. Seems absolutely rational to me.
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I think the Apocalypse is happening all around us. We go on eating desserts and watching TV. I know I do. I wish we were more capable of sustained passion and sustained resistance. We should be screaming and what we do is gossip. -Lydia Millet
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