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Originally Posted by ohh_shesus
If you haven't worked retail/customer service, I strongly recommend it. It will totally change your attitude when going to a place to get good service.
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If cashier at a grocery store counts, then I guess I've just had amazing luck.
I worked as a cashier for about three years, and the few times I dealt with angry customers, I do believe the blame was mine. Nor did they ever cause much of a scene. Couldn't even say that anyone ever overreacted.
One exception, that I was simply a witness to: apparently, some black people had been suspected by another customer of shoplifting and that customer had called the police. They found themselves approached by police after they left the store. I'm guessing no evidence was found, as they proceeded to go back into the store to speak with a cashier manager. The one doing the talking gradually raised his voice to angry yelling, his sentences packed with allegations of racism on the part of the store (fair enough, though I think it was, at least, misdirected) and plenty of profanity. With plenty of kids in the aisles who could hear it perfectly. Another customer came over and angrily yet fairly diplomatically let him know that the profanity was not appreciated, whether or not he was right about the incident. Of course, all that produced was another target for his rant. Eventually, they left. Never did find out if they dropped it or pursued the matter further. But that jackass did a great job of removing whatever sympathy I might've had.