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I can relate to your story. I used to work at starbucks, and i'd say about 85% of the customers were tolerable. The other 15% were either complete fucking slobs, sniveling entitled upper middle class white people or their children. I'm not being racist, just pointing out a statistical certainty. I always enjoyed reminding these people that it is just my job to serve them coffee. I'm not responsible for their poor motor skills, their inability to be clear about what they're ordering before they order it, or their need to attempt to derive a sense of self importance from a coffee shop employee. Teenagers were generally the worst. Thankfully i don't work there any more, and in fact work somewhere where i'm not expected to put up with so many immature adult children.
The problem with starbucks is that they respect the fragile egos of their most self important customers more than the well being of their lower level employees. This attitude only encourages people to act like complete and total assholes because they know that as long as they don't let it get completely out of hand they can get away with it.
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