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Originally Posted by lpm
Donna (copartner mentioned in the story) got punched by a customer once.
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Wow.
Punched? AT work? Wow. I've been yelled at. I've had people throw stuff in my general direction, but I've never had someone throw a punch at me. Wow.
I know I got off on a bathroom tangent there, but let me make myself clear. Believe me when I say I understand completely where you're coming from. I never put too much into the 'customer is always right' business. I mean, I'll go out of my way to make sure a customer is happy and I can certainly empathize when they get angry when something goes wrong, but that doesn't mean there isn't a line that can't be crossed. Civility is a two way street, hard as that is to believe sometimes. I applaud you for keeping your cool.