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I don't want to jack this thread, but I can also relate to dealing with snotty, whiny customers. I worked in a record store that bought and sold used CDs. It was a daily ritual dealing with the idiots who came in with cracked and broken discs who would throw a fit when I wouldn't buy it from them. In fact, it was more than daily; I would say it was actually hourly. I would explain to these "customers" that, since we sold all our used discs with a guarantee, we could not buy discs that looked as if they'd been underwater for a week then smashed underfoot on a gravel road. I was always met with the same "But it works just fine!" response. I would then place it in the CD player and have them listen to it skipping within the first 10 seconds only to be met with "It plays fine in MY stereo!" I would still refuse to buy it. I lost count of how many CDs and tapes got thrown at me after these encounters.
After a few years of this, I ended up being rude to just about everybody because I had gotten so sick of dealing with these asses. If I saw someone coming into the store with a paper bag, I would immediately roll my eyes. I had gotten that bad.
The thing about the business world that many people tend to ignore or forget is that any business has the right to refuse service to customers. Sure, the saying is that the customer is always right, but I tend to go by the mantra of: Fuck off, there will be thousands more who'll spend their money here. We don't need your shitty, whiny dollars.
I agree with shesus - surprised? - that everyone should be required to work customer service for at least a year at some point in their lives so they can learn to appreciate what people in these low-wage, high-bullshit jobs go through daily.
/end threadjack.
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"I can normally tell how intelligent a man is by how stupid he thinks I am" - Cormac McCarthy, All The Pretty Horses
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