Okay, okay. Firstly, how were my actions wrong? I was polite throughout all of this, and never let my temper flare to these rude people. Donna and Domingo directed both groups of girls to a public restroom a few establishments over. It is not even a half-block away. We also explained to the first group that bought coffee the reason why we can't have a public restroom.
Secondly, we don't have a restroom because we are in the heart of downtown and had to remove it three years ago because of people doing drugs in it. We are also a very small store, and get a lot of service in the morning, so we can't keep track of everyone that comes and goes. We have only a few chairs inside the store, and a few outside. We are more for the morning crowd that wants fast service.
Thirdly, the second group of people last night were not customers. Even so, Domingo was polite to them. The first group were my customers, yes, but that doesn't give them some right to act the way they did! Aren't we taught when we are babies and little kids that we aren't supposed to throw tantrums? We are not in business BECAUSE of these people. I quite love the customers that come in for the comfort of knowing there is someone to talk to. I have had MANY customers come back and tell me I have a lovely personality. I have had dozens of folks tell me I should get a raise. And you know what? There are many adults that are understanding when I explain to them that we had to close the restroom to the public due to customers doing inappropriate things. So don't think I am just some annoying little barista girl that treats people like shit. I should have mentioned that despite these girls getting under my skin, staring at me like I'm scum and shouting curses at me, I held the door open for people that were leaving and smiled and said: "Have a lovely evening."
Fourthly, Starbucks is not a bad corporation and does a lot for the community and worldwide. (Please see:
http://www.starbucks.com/aboutus/csr.asp)
Fifthly, we have "customers" throw a fit about not having a restroom EVERYDAY. I mean, screaming and shouting and making a HUGE fuss. This is not something an adult does, and it's sad that the baristas (who aren't getting some AMAZING salary) have to take it. Donna (copartner mentioned in the story) got punched by a customer once. Is that something an adult does?
Sixthly, THAT STORY WAS A RANT. I HAD A SHITTY DAY. I was tired of people not knowing how to be polite. I was sick of saying: "Hi guys, how are you doing tonight?" and being ignored. I was tired of smiling and asking someone what they were up to that night, just to have them nearly spit in my face. I don't deserve to be treated poorly just because I am behind a counter. I don't know about you guys, but I know that after working in food, I am more polite to people in retail and food because of it. I hope you guys aren't like those customers and that last group of people last night, banging on the window and throwing a tantrum and chucking curse words around while drunk off your ass in slutty clubbing clothing.
(Oh, and about the coffee thing- Starbucks is known for people that come in several times a day. Hence, why I said that caffeine shouldn't be consumed by the average pregnant Starbucks consumer. The girl I was talking about actually got a Venti (24 ounce) caramel frappuccino, the equivalent to around three shots of espresso caffeine-wise.)
And jeez, no comment about the pics?
