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Having been in retail for far too long....I developed a rule I pass on to all my staff.
Tecoyahs Five Minute Retail Rule:
No matter how nasty someone may be
Regardless of single digit I.Q.
Ignore the smell of the unwashed
remember one thing....you deal with them for Five Minutes
Some poor bastard gets them 24/7
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Holding onto anger is like grasping a hot coal with the intent of throwing it at someone else; you are the one who gets burned. - Buddha
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