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By the time someone is old enough to wonder into a overpriced coffee house to buy a cup of piss poor coffee and sugar (not knocking the OP just the type of place she works) they should understand that not everywhere has a public shitter. If they want to toss a shit fit in anyone's direction over it I say fuck 'em. And just because they are customers doesn't mean that they can't be skanks and that the service staff has to kiss their skanky asses. When you are in business often you have to deal with customers that aren't worth your fucking time just because you are in business for the ones who are.
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Don't always trust the opinions of experts.
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