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Halx · 05-21-2003, 09:37 PM

Bralynn B.: Welcome to Web Hosting Tech Support. How can I help you?
stickfigurepeepshow.com: hi, my domain is stickfigurepeepshow.com
stickfigurepeepshow.com: I was wondering why my site was moving so slow, when I looked at a php script which reports server load avgs...
stickfigurepeepshow.com: 16.65, 14.22, 13.19
stickfigurepeepshow.com: this is incredible.. I wish there was more policing of server stress because on shared space, a lot of people suffer when one or a couple users abuse the server
stickfigurepeepshow.com: I dont get a lot of traffic to my site, but during nights, i'm lucky if any page loads in less than 30 seconds
Bralynn B.: One moment please, while I pull up your account information.
stickfigurepeepshow.com: latest sample... 16.08, 18.22, 15.87
stickfigurepeepshow.com: that took about 40 seconds to retrieve
Bralynn B.: Stats are currently being compiled on the server. This happens during maintenence time.
stickfigurepeepshow.com: now we're timing out it seems...
stickfigurepeepshow.com: pardon my lack of understanding of your admins' logic in scheduling, but I am on the west coast and this is the prime browsing time for myself and millions of other west coasters...
stickfigurepeepshow.com: surely, 3 or 4 am would be a more convenient time to compile server stats
stickfigurepeepshow.com: and by convenient, I mean for the customers...
stickfigurepeepshow.com: heck, I'm probably sure they can configure things so the compilation only takes a certain % of CPU time.
Bralynn B.: One moment please.
Bralynn B.: I understand your frustration, let me check into this.
stickfigurepeepshow.com: The least I can ask of my PAID hosting company is for my website to load within 5 seconds of request.
Bralynn B.: Your request has been granted. The stats will run at 4:45AM CST from here on.
stickfigurepeepshow.com: That is excellent
Bralynn B.: Thank you for your patience.
stickfigurepeepshow.com: I thank you sincerely
Bralynn B.: No problem, glad I could help.
stickfigurepeepshow.com: have a good night
Bralynn B.: Thank you, you too.

The customer wants you to do something?!? DO IT!

05-21-2003, 09:37 PM	#1 (permalink)
Halx Please touch this. Owner/Admin Location: Manhattan	Customer Service: This is how you do it Bralynn B.: Welcome to Web Hosting Tech Support. How can I help you? stickfigurepeepshow.com: hi, my domain is stickfigurepeepshow.com stickfigurepeepshow.com: I was wondering why my site was moving so slow, when I looked at a php script which reports server load avgs... stickfigurepeepshow.com: 16.65, 14.22, 13.19 stickfigurepeepshow.com: this is incredible.. I wish there was more policing of server stress because on shared space, a lot of people suffer when one or a couple users abuse the server stickfigurepeepshow.com: I dont get a lot of traffic to my site, but during nights, i'm lucky if any page loads in less than 30 seconds Bralynn B.: One moment please, while I pull up your account information. stickfigurepeepshow.com: latest sample... 16.08, 18.22, 15.87 stickfigurepeepshow.com: that took about 40 seconds to retrieve Bralynn B.: Stats are currently being compiled on the server. This happens during maintenence time. stickfigurepeepshow.com: now we're timing out it seems... stickfigurepeepshow.com: pardon my lack of understanding of your admins' logic in scheduling, but I am on the west coast and this is the prime browsing time for myself and millions of other west coasters... stickfigurepeepshow.com: surely, 3 or 4 am would be a more convenient time to compile server stats stickfigurepeepshow.com: and by convenient, I mean for the customers... stickfigurepeepshow.com: heck, I'm probably sure they can configure things so the compilation only takes a certain % of CPU time. Bralynn B.: One moment please. Bralynn B.: I understand your frustration, let me check into this. stickfigurepeepshow.com: The least I can ask of my PAID hosting company is for my website to load within 5 seconds of request. Bralynn B.: Your request has been granted. The stats will run at 4:45AM CST from here on. stickfigurepeepshow.com: That is excellent Bralynn B.: Thank you for your patience. stickfigurepeepshow.com: I thank you sincerely Bralynn B.: No problem, glad I could help. stickfigurepeepshow.com: have a good night Bralynn B.: Thank you, you too. The customer wants you to do something?!? DO IT! __________________ You have found this post informative. -The Administrator [Don't Feed The Animals]